Microsoft Certified Desktop Support Specialists provide technical support to those using Microsoft computer software products and operating systems. They are responsible for identifying and resolving a variety of network and workstation problems, including connectivity issues. They also must stay up-to-date about things such as products and upgrades. They further must handle other hardware and software issues.Microsoft Certified Desktop Support Specialists resolve issues related to Windows operating systems and other hardware and software. The Specialists must be able to identify and fix problems quickly. TheResponsible for troubleshooting desktop environments running Microsoft Windows operating systemsProviding technical assistance in product evaluations and sourcingInstalling and configuring software and hardwareIdentifying and resolving issues related to computer and network connectivityWorking both independently and as a part a teamUpgrading and maintaining Windows hardware, software, and other applicationsProviding technical support to clarify Windows desktop problemsManaging and supporting end-user devices, such as desktop systems and other peripheral equipmentAssisting in testing, analyzing and resolving issues related to Windows operating systemsProviding enhanced desktop and customer support servicesMany organizations require that Microsoft Certified Desktop Support Specialists have a bachelor′s degree in Computer Science, Information Technology or a related field. Some employers prefer candidates that have prior work experience as well. Others seek professionals that have a master′s degree or a specialization that emphasizes Microsoft Windows.